Privacy Policy

Last updated: February 2026

1. Introduction

Trade Systems ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tradesystems.com.au and use our services.

We are an Australian company based in Sydney, New South Wales, and we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: your name, business name, ABN, and job title.
  • Contact information: email address, phone number, and business address.
  • Account information: username, password, and account preferences.
  • Payment information: billing address and payment card details (processed securely via our third-party payment processor).
  • Usage data: information about how you interact with our website and services, including pages visited, time spent, and features used.
  • Device and technical data: IP address, browser type, operating system, and device identifiers.
  • Communication data: records of correspondence between you and Trade Systems, including support enquiries.
  • Call data: call recordings, transcripts, and metadata processed through our AI phone answering service on your behalf.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services, including website hosting, AI phone answering, review automation, and lead management.
  • To process transactions and send related billing information.
  • To communicate with you, including responding to enquiries, providing customer support, and sending service-related notices.
  • To send marketing communications where you have opted in, such as product updates, tips, and promotional offers.
  • To improve and personalise our services through analytics and user feedback.
  • To detect, prevent, and address technical issues, fraud, or security concerns.
  • To comply with legal obligations and enforce our Terms of Service.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our site.

  • Essential cookies: required for the website to function correctly, such as session management and security.
  • Analytics cookies: help us understand visitor behaviour and improve our website (e.g., Google Analytics).
  • Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness.
  • Preference cookies: remember your settings and preferences for a better experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

  • Payment processors: to securely handle billing and transactions.
  • Cloud hosting providers: to store and manage data securely.
  • Analytics providers: to help us understand usage patterns and improve our services.
  • Communication platforms: to send emails, SMS messages, and notifications on your behalf.
  • AI and telephony providers: to power our AI phone answering and call management features.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security assessments and vulnerability testing.
  • Access controls limiting data access to authorised personnel only.
  • Secure data centres with industry-standard physical and environmental controls.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining best-practice safeguards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or de-identify it.

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

  • Access: you may request a copy of the personal information we hold about you.
  • Correction: you may request that we correct any inaccurate or incomplete information.
  • Deletion: you may request that we delete your personal information, subject to any legal obligations we may have to retain it.
  • Opt-out: you may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
  • Complaint: if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Some of our third-party service providers may be located outside of Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: